Last updated: 22 August 2026

This Delivery & Shipping Policy explains how we process and deliver orders placed through Pentacle Crafts.

Website: www.wiccanwellbeing.com

We aim to process and deliver all orders as promptly as possible while ensuring that products are packaged appropriately and arrive safely.

Nothing in this policy affects your statutory rights as a consumer.

We currently deliver physical products to:

United Kingdom only 

The delivery options available for your order will be shown at checkout.

Delivery charges will be clearly displayed before you complete your purchase.

Orders are normally processed within  2–3 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next working day.

Some products may require additional processing time, particularly:

• Handmade products
• Made-to-order products
• Personalised products
• Products that are temporarily awaiting stock

Where a product has a different processing time, this will be stated on the relevant product page.

Estimated delivery times will be shown at checkout where possible.

For UK orders, our usual estimated delivery time is:

Standard delivery:  3-5 working days

These are estimates rather than guaranteed delivery dates unless we have specifically agreed a guaranteed delivery service with you.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including postal delays, severe weather, strikes, technical problems or other disruption.

Delivery charges depend on the size, weight and destination of your order.

The applicable delivery charge will be displayed before you complete your purchase.

We may offer free delivery for certain orders, products or promotional periods.

Any free-delivery conditions will be clearly stated at the time of the offer.

You are responsible for providing an accurate and complete delivery address when placing your order.

Please check your address carefully before completing your purchase.

If you realise that you have provided an incorrect address, please contact us as soon as possible at:

Support@wiccanwellbeing.com

If your order has not yet been dispatched, we will make reasonable efforts to update the address.

If the order has already been dispatched, we may not be able to change the delivery address.

Where a tracked delivery service is used, we will provide tracking information where this is available.

Tracking information is normally sent to the email address provided when placing the order.

Please allow reasonable time for tracking information to update after an order has been dispatched.

If your order has not arrived within the expected delivery period, please contact us at:

Support@wiccanwellbeing.com

We will investigate the delivery and, where appropriate, contact the delivery provider.

We will work with you to resolve the problem in accordance with your statutory consumer rights.

Nothing in this policy limits your legal rights if an order is not delivered within the legally applicable period.

If you believe your order has been lost in transit, please contact us.

We may ask you to confirm the delivery address and provide any information reasonably required to investigate the delivery.

Where a parcel is confirmed to have been lost and we are responsible for the loss, we will provide the remedy required by applicable consumer law.

We will not simply require you to resolve the issue directly with the delivery company where your statutory rights require us to deal with the matter.

Please inspect your parcel when it arrives.

If your order arrives damaged, please contact us as soon as reasonably possible at:

Support@wiccanwellbeing.com

Please provide:

• Your order number
• A description of the damage
• Photographs of the damaged packaging and product, where possible

Photographs can help us investigate the problem with the delivery provider, but we will not use a request for photographs to remove or restrict your statutory rights.

Where a product has been damaged before or during delivery, we will provide the appropriate remedy required by law.

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and details of the problem.

We will investigate and, where appropriate, arrange for the correct product to be sent or provide another appropriate remedy.

If a delivery provider attempts to deliver your order but nobody is available to receive it, the delivery provider may:

• Attempt delivery again;
• Leave the parcel in an appropriate location where authorised;
• Leave instructions for collection; or
• Return the parcel to us.

The exact process will depend on the delivery provider and service selected.

If a parcel is returned to us because it was not collected, please contact us so that we can discuss the available options.

If an order is returned to us because an incorrect or incomplete delivery address was provided, please contact us.

Where appropriate, we may be able to resend the order to the correct address.

Additional delivery charges may apply where the return and re-delivery have resulted from incorrect information provided by the customer, subject to your statutory rights.

We currently:

Do not offer international delivery 

Where international delivery is available, delivery charges and estimated delivery times will be displayed at checkout.

Customers ordering from outside the UK may be responsible for:

• Import duties
• Customs charges
• Local taxes
• Clearance fees
• Other charges imposed by the destination country

These charges are outside our control.

Customers are responsible for ensuring that products can legally be imported into their country.

We may restrict delivery of particular products to certain countries where legal, regulatory or shipping restrictions apply.

International orders may be delayed by customs authorities.

Customs processing times are outside our control.

Where an international order is delayed by customs, we will provide reasonable assistance where possible but cannot guarantee how long customs clearance will take.

Digital products are not physically shipped.

After purchasing a downloadable PDF or other digital product, you will normally receive access to the product electronically.

Depending on how our website is configured, the download may be provided through:

• A download link on the order confirmation page;
• A download link in your confirmation email;
• Your customer account; or
• Another electronic delivery method provided by our website.

You should ensure that the email address provided when placing your order is correct.

If you have paid for a digital product but cannot access or download it, please contact us at:

Support@wiccanwellbeing.com

Please provide your order number and the email address used to place the order.

We will make reasonable efforts to help you access the product.

If the digital product is faulty or does not meet the requirements of applicable consumer law, your statutory rights will apply.

Digital content has different cancellation rules from physical products.

Where you request immediate access to a digital product before the end of the statutory cancellation period, our checkout process will ask you to provide the appropriate express consent and acknowledgement before the digital content is supplied.

This is explained further in our Returns, Refunds & Cancellations Policy and Terms & Conditions.

If an order contains both physical products and digital products, the digital product may be supplied electronically before the physical products are delivered.

The physical products will be dispatched according to the delivery information provided at checkout.

We will deliver goods without undue delay and, unless a different period has been agreed with you, generally within 30 days of the contract being entered into.

If we fail to deliver within the legally applicable period, you may have rights to cancel your order and receive a refund in accordance with consumer law.

Nothing in this Delivery & Shipping Policy limits or removes your statutory rights.

If you have any questions about delivery or shipping, please contact:

Pentacle Crafts

Email: Support@wiccanwellbeing.com

Website: www.wiccanwellbeing.com

We aim to respond to customer enquiries as soon as reasonably possible.

We may update this Delivery & Shipping Policy from time to time to reflect changes to our business, delivery services or applicable legal requirements.

The latest version will always be available on our website.

Last updated: 22 August 2026