Last updated: 22 August 2026

This Returns, Refunds & Cancellations Policy explains your rights when purchasing physical products and downloadable digital products from Pentacle Crafts through:

www.wiccanwellbeing.com

Nothing in this policy affects your statutory rights as a consumer.

If you purchase goods from us online as a consumer, you generally have a legal right to cancel your order within 14 days, without needing to give a reason.

The 14-day cancellation period normally begins the day after you receive the goods.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods to us.

There are some exceptions to the cancellation right, as explained below.

If you wish to cancel a physical product purchase within your statutory cancellation period, please contact us:

Email: Support@wiccanwellbeing.com

Please include:

• Your name
• Order number
• The product(s) you wish to return
• Confirmation that you wish to cancel the purchase

You do not have to use a particular form of wording to cancel your order.

You can also use the model cancellation form included in our Terms & Conditions.

If you cancel your purchase, you should return the goods to us without undue delay and normally within 14 days of telling us that you wish to cancel.

Unless the goods are faulty, damaged, incorrectly supplied or otherwise require return at our expense under applicable law, you are normally responsible for the direct cost of returning goods when exercising your statutory cancellation right.

We recommend obtaining proof of postage when returning an item.

You are responsible for taking reasonable care of goods while they are in your possession.

You may handle and inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way that you would reasonably be able to do in a shop.

If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make a deduction from the refund where permitted by law.

Some goods are not covered by the standard 14-day cancellation right.

Depending on the product, this may include:

• Products made to your specific requirements or clearly personalised for you
• Certain sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken
• Goods that are liable to deteriorate or expire rapidly
• Other products for which an applicable legal exception applies

Where an exception applies to one of our products, we will make this clear before you place your order.

Your statutory rights relating to faulty, damaged or incorrectly described goods are not affected by these exceptions.

Your legal rights are separate from our voluntary returns policy.

If you receive an item that is:

• Faulty
• Damaged
• Not as described
• Not fit for its intended purpose
• Incorrectly supplied

please contact us as soon as possible at:

[Your Business Email Address]

Please provide your order number and, where appropriate, photographs showing the problem.

We will assess the issue and provide the remedy required by applicable consumer law.

Depending on the circumstances, this may include:

• Repair
• Replacement
• Refund
• Price reduction

Where a product is faulty or we have supplied the wrong product, we will not ask you to bear costs that we are legally required to cover.

Where you validly cancel an order under your statutory cancellation rights, we will refund you in accordance with applicable law.

The refund will normally include:

• The amount paid for the returned goods; and
• The cost of the least expensive standard delivery option that we offered at the time of purchase.

If you chose a more expensive delivery option, we are generally not required to refund the additional cost.

We will normally issue refunds using the same payment method used for the original transaction, unless another method has been agreed with you.

Where you cancel an order, we may wait to issue the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever happens first.

Once we are required to issue a refund, we will process it without undue delay.

The time it takes for the money to appear in your account may depend on your payment provider or bank.

We are not responsible for delays caused by your bank or payment provider after we have processed the refund.

Digital products, including downloadable PDFs, have different cancellation rules from physical goods.

When you purchase a digital product, you normally have a statutory 14-day cancellation period.

However, if you request that the digital content is supplied immediately, you will be asked to:

1. Give your express consent for the supply of the digital content to begin before the end of the 14-day cancellation period; and
2. Acknowledge that you will lose your statutory cancellation right once the supply of the digital content begins.

Where these requirements have been properly completed, your cancellation right will normally end when supply of the digital content begins.

Our website checkout will provide the relevant acknowledgement where applicable.

If a downloadable PDF or other digital product is:

• Corrupted
• Incomplete
• Unusable
• Significantly different from its description
• Not supplied as described
• Otherwise faulty

please contact us at:

Support@wiccanwellbeing.com

We will make reasonable efforts to resolve technical problems and provide a replacement or other appropriate remedy where required by law.

If a digital product cannot be repaired or replaced within a reasonable time or without significant inconvenience, you may have rights to a price reduction or refund under applicable consumer law.

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

Where appropriate, we may consider a refund for a duplicate purchase.

Any such refund will be considered in accordance with your statutory rights and the circumstances of the purchase.

Because digital products can be supplied immediately, refunds for change-of-mind purchases may not be available once:

• You have expressly requested immediate supply;
• You have acknowledged that you will lose your cancellation right; and
• Supply of the digital content has begun.

This does not affect your statutory rights where the digital content is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.

If a physical order is returned to us because a delivery was refused, an incorrect address was provided, or the delivery was not collected, please contact us.

Where appropriate, we may offer to resend the order once any additional delivery costs have been agreed.

Your statutory cancellation and consumer rights are not affected.

We do not have to offer exchanges for unwanted goods unless we have agreed to do so.

However, you retain your statutory cancellation and consumer rights.

If you would prefer an exchange rather than a refund, please contact us and we will let you know whether we can accommodate your request.

Where a product is made specifically to your requirements or is personalised for you, it may be excluded from the standard 14-day cancellation right.

If this applies to a particular product, the product listing will make this clear before you purchase.

This does not affect your statutory rights if the personalised or made-to-order product is faulty, not as described or otherwise fails to meet applicable legal requirements.

For returns, refunds or cancellations, please contact:

Pentacle Crafts

Email: Support@wiccanwellbeing.com

Website: www.wiccanwellbeing.com

Please do not send a return to our address without first contacting us where we have asked customers to contact us before returning an item.

We may update this Returns, Refunds & Cancellations Policy from time to time to reflect changes to our business, products or applicable legal requirements.

The latest version will be published on our website.

Last updated: 22 August 2026

Nothing in this policy limits or removes any rights you have under applicable UK consumer protection law.

Where there is a conflict between this policy and a mandatory legal right, the legal right will apply.