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Signed in as:
filler@godaddy.com
1. About this Privacy Notice
This Privacy Notice explains how Pentacle Crafts ("we", "us" or "our") collects, uses, stores and protects personal information when you visit our website, purchase our products, download our digital products, contact us or otherwise interact with our business.
We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
For the purposes of applicable UK data protection law, Pentacle Crafts is the data controller responsible for the personal information described in this Privacy Notice.
Business name: Pentacle Crafts
Business owner: Hayley Prime
Email: Support@wiccanwellbeing.com
Website: www.wiccanwellbeing.com
If you have any questions about how we use your personal information, please contact us using the details above.
2. What personal information we collect
Depending on how you interact with our website and business, we may collect some or all of the following information.
Information you provide when placing an order
Your name
Billing address
Delivery address
Email address
Telephone number, where provided
Details of the products purchased
Order number and order date
Payment and transaction information
Information relating to refunds, cancellations or returns
Information relating to digital downloads
When you purchase a downloadable PDF or other digital product, we may collect:
Your name
Email address
Details of the digital product purchased
Order and transaction information
Information relating to delivery or access to the digital product
We do not normally need to know your personal beliefs, religious beliefs or spiritual practices in order to process an order.
Please do not provide sensitive personal information to us unless it is genuinely necessary for your enquiry.
Information you provide when contacting us
If you contact us by email, contact form or another method, we may keep:
Your name
Email address
Contact details
The contents of your message
Any information you choose to provide
Information collected automatically
When you visit our website, certain technical information may be collected automatically, depending on the website features and cookies we use. This may include:
IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Referring website
Cookie and similar technology information
3. How we use your information
We may use your personal information to:
Process and fulfil orders
Provide physical products
Provide downloadable digital products
Send order confirmations and necessary service communications
Process payments through our payment providers
Arrange delivery
Deal with returns, refunds and cancellations
Respond to customer enquiries
Provide customer support
Maintain appropriate business and financial records
Protect our website and business from fraud, misuse and security threats
Improve our website, products and customer experience
Send marketing communications where we have a lawful basis to do so
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims where necessary
We will only collect and use personal information that is adequate, relevant and necessary for the purposes for which it is processed.
4. Our lawful bases for using personal information
Depending on the circumstances, we may rely on the following lawful bases for processing personal information.
Contract
We may process your information because it is necessary to fulfil a contract with you.
For example, when you purchase a physical product or downloadable PDF from us, we need certain information to process your order and provide the product.
Legal obligation
We may process and retain certain information because we are legally required to do so.
For example, we may need to retain financial and accounting records for tax purposes.
Legitimate interests
We may process certain information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include:
Responding to enquiries
Maintaining and improving our website
Preventing fraud and misuse
Protecting our business
Maintaining appropriate business records
Dealing with disputes
Consent
Where consent is the appropriate lawful basis, we will ask for your consent before processing your information.
For example, we may rely on consent for certain marketing communications or non-essential cookies.
You can withdraw consent at any time.
5. Payment information
Payments made through our website may be processed by third-party payment providers.
We do not normally receive or store your full payment card details.
Our payment providers may process your personal and payment information in accordance with their own privacy policies and terms.
Our current payment providers are:
Paypal
Apple Pay
Google Pay
Stripe
6. Website hosting and GoDaddy
Our website is hosted and/or provided using services supplied by GoDaddy.
GoDaddy may process personal information on our behalf in connection with website hosting, website functionality, online shopping, customer accounts, payments or other services that we have enabled.
We only use the GoDaddy services that are relevant to operating our website and online shop.
7. Digital products and downloadable PDFs
When you purchase a downloadable PDF or other digital product from us, we use the information necessary to process your purchase and provide access to the digital product.
Your purchase information may be retained to:
Confirm that a purchase took place
Provide customer support
Deal with failed downloads
Process refunds or cancellations
Resolve disputes
Maintain appropriate business records
Digital products purchased from us are intended for the personal use of the purchaser unless the product description or licence specifically states otherwise.
You must not reproduce, redistribute, resell or commercially exploit our digital products unless you have our written permission or the applicable product licence expressly permits it.
8. Marketing
We may occasionally send marketing communications about our products, services, new digital downloads, special offers or other updates.
Where consent is required, we will only send marketing communications where you have provided the appropriate consent.
You can unsubscribe from marketing communications at any time by:
Using the unsubscribe link included in the communication; or
Contacting us at Support@wiccanwellbeing.com
Withdrawing consent will not affect the lawfulness of processing that took place before consent was withdrawn.
We will not require you to provide consent to marketing communications as a condition of purchasing from us.
9. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate, for example to support shopping-cart functionality, security and other essential website functions.
Other cookies may be used for purposes such as analytics, preferences or marketing.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our website's cookie settings.
For more information, please see our Cookie Policy.
10. Who we share information with
We may share personal information with carefully selected third parties where this is necessary to operate our business.
These may include:
GoDaddy, for website hosting and related website services
Payment processors
Delivery and postal providers
Email and marketing providers
Website analytics providers
IT and technology service providers
Professional advisers, where necessary
Government bodies, regulators or law-enforcement authorities where we are legally required to do so
We do not sell your personal information.
We only share information that is reasonably necessary for the relevant purpose.
11. International transfers
Some of the companies we use to operate our website and business may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
12. How long we keep your information
We follow the principle of storage limitation and do not keep personal information for longer than is reasonably necessary for the purposes for which it was collected.
As a general business policy, we retain relevant customer and business information for 5 years, where this is necessary for business administration, accounting, tax purposes, customer service, or to establish, exercise or defend legal claims.
We have adopted a five-year standard retention period for relevant business records in order to support our business administration and tax record-keeping obligations.
Our standard retention periods are:
Type of personal information Retention period
Customer name and contact details 5 years after the last relevant transaction or interaction
Order and purchase records 5 years
Delivery information 5 years after the relevant order
Digital product purchase records 5 years
Customer enquiries and correspondence 5 years after the last relevant communication
Returns, refunds and cancellation records 5 years after the matter has been resolved
Invoices and receipts 5 years
Business income and sales records 5 years
Business expense and purchase records 5 years
Records relating to digital downloads 5 years
Marketing consent records Until consent is withdrawn, with limited records retained s where necessary to demonstrate consent or withdrawal
Website account information 5 years after account inactivity or deletion
Cookie and analytics information According to the relevant cookie or service retention period
Tax and accounting records For the period required by applicable HMRC and tax requirements
13. How we protect your information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Accidental destruction
Unauthorised disclosure
Alteration
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
14. Your data protection rights
Depending on the circumstances and applicable law, you may have rights including:
The right to be informed about how we use your personal information
The right to access your personal information
The right to have inaccurate personal information corrected
The right to request erasure of your personal information
The right to request restriction of processing
The right to object to certain processing
The right to data portability in applicable circumstances
The right to withdraw consent where processing is based on consent
These rights are not absolute and some exceptions may apply.
If you would like to exercise one of your rights, please contact us at:
We may need to verify your identity before responding to certain requests.
15. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
Information about making a complaint is available from the ICO.
16. Children's privacy
Our website and products are not specifically directed at children.
We do not knowingly collect personal information from children where this is not appropriate or necessary.
If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can consider whether it should be removed.
17. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business, website, products, technology or legal requirements.
The latest version will always be made available on our website.
Last updated: 21 August 2026
18. Contact us
If you have any questions about this Privacy Notice or how we process personal information, please contact:
Pentacle Crafts
Email: Support@wiccanwellbeing.com
Website: www.wiccanwellbeing.com
Copyright © 2026 Wiccan Wellbeing - All Rights Reserved.